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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carl Ross

August 8, 2025

5  out of  5
rating by Carl Ross
"The three young ladies in this office are helpful and patient!"
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Loren Masters - DOC

July 14, 2025

1  out of  5
rating by Loren Masters - DOC
"Tim is very unprofessional and is rarely in his office. He is unable to keep staff on and has a very high turnover rate. He called me on July 14, 2025 and just started going off on me. I’m with another State Farm agent in town and I would just suggest that if you decide to go to Tim at State Farm, interview him and decide for yourself."
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Carol Newton

May 13, 2025

5  out of  5
rating by Carol Newton
"The Tim Tinaza State Farm office is helpful, timely, responsive and thorough, with reasonable rates. We highly recommend this business. Many thanks to the associates."
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Sandy Shalley

January 31, 2025

5  out of  5
rating by Sandy Shalley
"Curt Sandburg and Dianna went above and beyond helping me with a couple issues. They were efficient, knowledgeable and patient working with this "ole lady""
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Janice Johansen

November 6, 2024

5  out of  5
rating by Janice Johansen
"Thank you State Farm for making Bill feel so special on his 94th birthday! He loved the hat and shirt! Wonderful & caring office!💜"
We responded:
"Thank you very much for your business and we love Bill and your family so much! Thank you for everything, we truly appreciate you. We cannot wait to help him celebrate his 95th birthday!"
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Ben Avila

October 5, 2024

5  out of  5
rating by Ben Avila
"State Farm has been amazing for us! The staff are always so kind and friendly. Tim always goes out of his way to help in anyway possible. We have been customers for over 5 years and are so thankful for their kindness!"
We responded:
"Thank you very much for your review! We truly appreciate you and your family and Thank You for your business . Thank you for your loyalty, it truly means a lot to us."
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Celeste Pena

March 14, 2024

5  out of  5
rating by Celeste Pena
"Lilly helped me out with my insurance and was so sweet at explaining everything! Thanks again Lilly!"
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Michelle Palumbo

March 11, 2024

5  out of  5
rating by Michelle Palumbo
"Up until two years ago I had always handled all of my insurance policies on line. It was so frustrating. I felt like just another policy number. There was absolutely no customer care coming through to me. Then, two years ago, my best friend suggested that I call her State Farm agent, Tim Tinaza, located here in Montrose Co, and give them a try. I was skeptical but I called. I am so glad I did!!! I absolutely love dealing with State Farm!!! Specifically Shelby Dawson!!! She has been so professional, so knowledgeable, and so a available!! Even through the Covid debacle, I knew that if I needed any information or clarification about my insurance policies and such, all I had to do was drop in and see Shelby!! She was, and is, always happy to help, no matter what!! That really means a lot in this day and age. She is so invested in positively representing State Farm to anyone crossing her threshold that when I see or hear "Like a good neighbor State Farm is there" I think of Shelby !!! She's amazing, truly!! Kudos to you, Tim, for hiring such a gem!!!! Sincerely, Michelle Palumbo Montrose, Colorado"
We responded:
"Thank you very much Michelle! We appreciate you very much. You are always a pleasure to work with."
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Gato

September 11, 2023

1  out of  5
rating by Gato
"I would give this place a low rating because of being a customer for more than 5 years, I’ve never got a discount for being an excellent driver as well as having more than one policy with them. Last year I talked to Tim on how to save with my State Farm policies and he gave me the run around. I was given a fob to put in my vehicle,after months of having it in the vehicle, the savings wasn’t much. I contacted Tim again that I found a better insurance company and to cancel my policies, which he decided to not cancel the policies and I ended up doing his job by calling in the 1-800 number to State Farm to cancel the policy myself. You will save yourself time and headaches by staying away from this insurance agent who does nothing for you"
We responded:
"Hi there! I apologize that the meeting you requested to lower your bill didn’t produce in any additional discounts you qualified for and the one you did, you were upset with the amount of the one you did qualify for. We apologize that your discounts from our underwriting department were not as high as you would have liked. Also, it takes multiple weeks from any in office request (a cancellation) until it is fully cancelled by underwriting, backdated to the date of your request and your final documents sent to you which I believe Shelby explained today. We just did not do anything when you recently called and spoke to me, I submitted your request and underwriting had not processed it yet. We apologize for the time this process takes, it can be frustrating. It is not cancelled the second you call unfortunately at any State Farm office in the US. Congrats on finding a new great deal on your insurance! We love to hear it when people are able to save money. We appreciate your advice and will use it to work hard to continue to provide excellent customer service to our customers. Have a wonderful day and thank you for your review! -Tim Tinaza State Farm"
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Daniel Hamilton

August 26, 2023

5  out of  5
rating by Daniel Hamilton
"Always helpful."
We responded:
"Thank you very much for your positive review! We truly appreciate it, - Tim Tinaza State Farm "
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Glenn McCuen

August 11, 2023

5  out of  5
rating by Glenn McCuen
"Shelby and Tim are amazing! They are one the most helpful and responsive teams I have ever had the pleasure of working with. We are a large company with lots of insurance needs. Shelby has taken absolutely great care of us with her attention to detail and impeccable work ethic. Thank you very very much for all you do for us!"
We responded:
"Hi Glenn! Thank you for your positive review! We truly appreciate your business and it is always a pleasure to assist you! - Tim Tinaza State Farm"
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Ron Wiley

December 6, 2022

5  out of  5
rating by Ron Wiley
"Spent time with Tim and his staff for our insurance review. Found several items and after a review we found that we really didn't need them. Saved us money as well! Great Job Tim! And, it was easy to get an appointment, and he was in the office!!"
We responded:
"Thank you Very much for your review Wiley Family! It is always a pleasure to assist you with your insurance needs. We truly appreciate you! - Tim Tinaza State Farm"
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Mike Kingery

June 17, 2022

2  out of  5
rating by Mike Kingery
"Never answers the phone."
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Cyllia Gardner

March 23, 2022

5  out of  5
rating by Cyllia Gardner
"The sign says Tim, but it’s definitely a team oriented business. Lilly runs a tight ship and it comes through with superior service and creates a high community standard. They also volunteer their time with local non profits, and I respect them as a business and for being good hearted people."
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Leah Cole

March 23, 2022

5  out of  5
rating by Leah Cole
"Amazing staff and everyone is so willing to help. Please check them out for all of your insurance needs. They not only sling insurance, the donate a lot of time and money to their community."
We responded:
"Leah, Thank you very much for your positive review! We truly appreciate it. - Tim Tinaza State Farm"
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Carlos Hamm

March 9, 2022

5  out of  5
rating by Carlos Hamm
"Thank you state farm Tim Tinaza and the employees for showing care and concern when I was near death with covid! Thank you for the flowers you sent twice to my home!! You will always be my number 1 insurance company just because you showed how much your customers matter!!"
We responded:
"Mr. Hamm, Thank you very much for your positive review! We truly appreciate your business and it is a pleasure to work with you my friend. - Tim Tinaza State Farm"
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arturo felix

December 30, 2021

5  out of  5
rating by arturo felix
"I been with the same insurance carrier for over 9 years and was curious on if I can get a better quote. Lilly Ambani was beyond helpful gave a way better rate then what I had same coverage and all . She was very kind and informative on the whole transition. I will recommend Lilly from State Farm to my friends and family."
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M M

November 8, 2021

5  out of  5
rating by M M
"Morgan, Lilly, Samantha , Hilda and Tim are amazing. Great sense of humor , very professional and got things I needed taken care of, done quickly and efficiently. Thank you!"
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Vincent Loco

June 10, 2021

5  out of  5
rating by Vincent Loco
"Had a great experience working with the team they have. Thank you all so very much."
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The Cottons

May 24, 2021

5  out of  5
rating by The Cottons
"Great place for your insurance needs. Lilly was super helpful ☺️"
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Idania Michaca

May 24, 2021

5  out of  5
rating by Idania Michaca
"I was with progressive for almost five years, I was unhappy because my monthly payment would keep going up. I called Tim tinaza’s office and Lilly helped me. In five minutes she was already offering me a better deal with renters insurance and much more. She is great, she always makes sure I understand what I am paying for. Highly recommend this location and ask for Lilly"
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Emely Campos

May 24, 2021

5  out of  5
rating by Emely Campos
"Great service! Lilly is very knowledgeable and professional, she went the extra mile to help us."
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Maurilio Gonzalez

May 24, 2021

5  out of  5
rating by Maurilio Gonzalez
"Lily is very knowledgeable and extremely helpful. She gave me gerat service."
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mercedes gonzalez

May 24, 2021

5  out of  5
rating by mercedes gonzalez
"Tim, Lilly, & Hilda are all very professional & helpful people in the office, with great customer service!"
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Brandon Gonzalez

May 24, 2021

5  out of  5
rating by Brandon Gonzalez
"Great service."