State Farm® Insurance Agent Tim Tinaza

"Thank you State Farm for making Bill feel so special on his 94th birthday! He loved the hat and shirt! Wonderful & caring office!💜"

"State Farm has been amazing for us! The staff are always so kind and friendly. Tim always goes out of his way to help in anyway possible. We have been customers for over 5 years and are so thankful for their kindness!"

"Absolute nightmare of a process the last six+ weeks trying to understand why my bill was jumping around so much. Kurt is very nice and helpful, however Tim could not be bothered to try to explain or breakdown my bill. After multiple weeks, I sent a few lengthy emails asking for help that apparently sent Tim spiraling. He was very abrasive and rude. To the point where he accused me of saying negative things about his staff. He also accused me of asking for all of his companies phone records, which is absolutely ridiculous. I asked him to look at his records to see if he could produce evidence of his agents reaching out to explain my plan to me, of which I had no record in my call logs or voicemails. He then said I was asking for his entire company phone records and wouldn’t be doing that. He also told me everything had been explained to me in length already. And yet, there I was not understanding and instead being kicked down the line as another number. All I was doing was asking for answers. Was I getting frustrated I wasn’t getting any after seeing my bill continue to rise? Of course. But who wouldn’t. After a final abrasive email thread of me asking for help, Tim decided to just punt me over to another agent. Do yourself a favor and seek out an agent who will treat you, their customer, with respect, make time for you if you’re in distress about your account, and genuinely care about their business. In my experience, after five years of being a customer here, Tim Tinaza represents none of these things. EDIT: In response to Tim’s comment below, you offering to close the office on Monday was a very passive aggressive move. You also said since I was having such a hard time understanding that you’d bring in all your employees to explain it to me. You treated me like a child. I would love to know what insults I was sending to you and your employees. I’ve only said nice things about Kurt, and explained how our timeline of interactions went. I never said anything about anyone else in your office. Some screenshots of our email interactions below: - the Kurt email was never followed-up on. The rest is a thread between Tim and I that led to the breakdown and punting me to a new agent. Edit 2: Updated again with one more screenshot at the end. I was not contacted the next day."

"Lilly helped me out with my insurance and was so sweet at explaining everything! Thanks again Lilly!"

"Up until two years ago I had always handled all of my insurance policies on line. It was so frustrating. I felt like just another policy number. There was absolutely no customer care coming through to me. Then, two years ago, my best friend suggested that I call her State Farm agent, Tim Tinaza, located here in Montrose Co, and give them a try. I was skeptical but I called. I am so glad I did!!! I absolutely love dealing with State Farm!!! Specifically Shelby Dawson!!! She has been so professional, so knowledgeable, and so a available!! Even through the Covid debacle, I knew that if I needed any information or clarification about my insurance policies and such, all I had to do was drop in and see Shelby!! She was, and is, always happy to help, no matter what!! That really means a lot in this day and age. She is so invested in positively representing State Farm to anyone crossing her threshold that when I see or hear "Like a good neighbor State Farm is there" I think of Shelby !!! She's amazing, truly!! Kudos to you, Tim, for hiring such a gem!!!! Sincerely, Michelle Palumbo Montrose, Colorado"

"I would give this place a low rating because of being a customer for more than 5 years, I’ve never got a discount for being an excellent driver as well as having more than one policy with them. Last year I talked to Tim on how to save with my State Farm policies and he gave me the run around. I was given a fob to put in my vehicle,after months of having it in the vehicle, the savings wasn’t much. I contacted Tim again that I found a better insurance company and to cancel my policies, which he decided to not cancel the policies and I ended up doing his job by calling in the 1-800 number to State Farm to cancel the policy myself. You will save yourself time and headaches by staying away from this insurance agent who does nothing for you"

"Always helpful."

"Shelby and Tim are amazing! They are one the most helpful and responsive teams I have ever had the pleasure of working with. We are a large company with lots of insurance needs. Shelby has taken absolutely great care of us with her attention to detail and impeccable work ethic. Thank you very very much for all you do for us!"

"Spent time with Tim and his staff for our insurance review. Found several items and after a review we found that we really didn't need them. Saved us money as well! Great Job Tim! And, it was easy to get an appointment, and he was in the office!!"

"Never answers the phone."

"The sign says Tim, but it’s definitely a team oriented business. Lilly runs a tight ship and it comes through with superior service and creates a high community standard. They also volunteer their time with local non profits, and I respect them as a business and for being good hearted people."

"Amazing staff and everyone is so willing to help. Please check them out for all of your insurance needs. They not only sling insurance, the donate a lot of time and money to their community."

"Thank you state farm Tim Tinaza and the employees for showing care and concern when I was near death with covid! Thank you for the flowers you sent twice to my home!! You will always be my number 1 insurance company just because you showed how much your customers matter!!"

"I been with the same insurance carrier for over 9 years and was curious on if I can get a better quote. Lilly Ambani was beyond helpful gave a way better rate then what I had same coverage and all . She was very kind and informative on the whole transition. I will recommend Lilly from State Farm to my friends and family."

"What kind of a person fires an employee for leaving work because their house is on fire DAYS BEFORE CHRISTMAS? I wouldn't trust an insurance agent, who likely deals with house fires on a regular basis, who obviously lacks the basic empathy necessary to effectively handle such a tragedy."

"Tim is a heartless human being."

"Morgan, Lilly, Samantha , Hilda and Tim are amazing. Great sense of humor , very professional and got things I needed taken care of, done quickly and efficiently. Thank you!"

"Had a great experience working with the team they have. Thank you all so very much."

"Great place for your insurance needs. Lilly was super helpful ☺️"

"I was with progressive for almost five years, I was unhappy because my monthly payment would keep going up. I called Tim tinaza’s office and Lilly helped me. In five minutes she was already offering me a better deal with renters insurance and much more. She is great, she always makes sure I understand what I am paying for. Highly recommend this location and ask for Lilly"

"Great service! Lilly is very knowledgeable and professional, she went the extra mile to help us."

"Lily is very knowledgeable and extremely helpful. She gave me gerat service."

"Tim, Lilly, & Hilda are all very professional & helpful people in the office, with great customer service!"

"Great service."

"Great customer service."