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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janice Johansen

November 6, 2024

5  out of  5
rating by Janice Johansen
"Thank you State Farm for making Bill feel so special on his 94th birthday! He loved the hat and shirt! Wonderful & caring office!💜"
We responded:
"Thank you very much for your business and we love Bill and your family so much! Thank you for everything, we truly appreciate you. We cannot wait to help him celebrate his 95th birthday!"
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Ben Avila

October 5, 2024

5  out of  5
rating by Ben Avila
"State Farm has been amazing for us! The staff are always so kind and friendly. Tim always goes out of his way to help in anyway possible. We have been customers for over 5 years and are so thankful for their kindness!"
We responded:
"Thank you very much for your review! We truly appreciate you and your family and Thank You for your business . Thank you for your loyalty, it truly means a lot to us."
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Bennett E. (The Mindbender)

July 12, 2024

1  out of  5
rating by Bennett E. (The Mindbender)
"Absolute nightmare of a process the last six+ weeks trying to understand why my bill was jumping around so much. Kurt is very nice and helpful, however Tim could not be bothered to try to explain or breakdown my bill. After multiple weeks, I sent a few lengthy emails asking for help that apparently sent Tim spiraling. He was very abrasive and rude. To the point where he accused me of saying negative things about his staff. He also accused me of asking for all of his companies phone records, which is absolutely ridiculous. I asked him to look at his records to see if he could produce evidence of his agents reaching out to explain my plan to me, of which I had no record in my call logs or voicemails. He then said I was asking for his entire company phone records and wouldn’t be doing that. He also told me everything had been explained to me in length already. And yet, there I was not understanding and instead being kicked down the line as another number. All I was doing was asking for answers. Was I getting frustrated I wasn’t getting any after seeing my bill continue to rise? Of course. But who wouldn’t. After a final abrasive email thread of me asking for help, Tim decided to just punt me over to another agent. Do yourself a favor and seek out an agent who will treat you, their customer, with respect, make time for you if you’re in distress about your account, and genuinely care about their business. In my experience, after five years of being a customer here, Tim Tinaza represents none of these things. EDIT: In response to Tim’s comment below, you offering to close the office on Monday was a very passive aggressive move. You also said since I was having such a hard time understanding that you’d bring in all your employees to explain it to me. You treated me like a child. I would love to know what insults I was sending to you and your employees. I’ve only said nice things about Kurt, and explained how our timeline of interactions went. I never said anything about anyone else in your office. Some screenshots of our email interactions below: - the Kurt email was never followed-up on. The rest is a thread between Tim and I that led to the breakdown and punting me to a new agent. Edit 2: Updated again with one more screenshot at the end. I was not contacted the next day."
We responded:
"Update: We offered to close our entire office for you and for us all to assist you after over 25 emails (sections of 9 you posted) and calls for over 30 minutes you say didn’t occur or you stated you were told nothing during those calls. You insult us by saying we are treating you a certain way. After a firm appointment you replied with aggression and accusations and you would not stop when I set my boundary. You did not respect that, so I decided to part ways. We have spent hours trying to assist you. You keep accusing us of treating you bad when every message was replied to directly. When a fellow business owner offers his entire staff to make sure you clearly understand something you reply with insults and saying we treat you like a child. You said Kurt lied by not calling you and you wanted my phone records. He was insulted at this and my staff didn’t feel comfortable assisting you based on how you were acting. We do not wish to do business with you and warned you before transferring. You need someone who is okay with how you like to speak to people so I directed you towards an office that would better suit your needs. UPDATE: Since all information is being made public. We have all communication printed in a binder in the front and if anyone has any questions they can access anytime. Also, Kurt Sanburg is the employee who was personally offended and dealt with the customer and he will be happy to meet with anyone to answer any questions and give his full experience regarding the interaction. Good luck with your new office!"
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Celeste Pena

March 14, 2024

5  out of  5
rating by Celeste Pena
"Lilly helped me out with my insurance and was so sweet at explaining everything! Thanks again Lilly!"
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Michelle Palumbo

March 11, 2024

5  out of  5
rating by Michelle Palumbo
"Up until two years ago I had always handled all of my insurance policies on line. It was so frustrating. I felt like just another policy number. There was absolutely no customer care coming through to me. Then, two years ago, my best friend suggested that I call her State Farm agent, Tim Tinaza, located here in Montrose Co, and give them a try. I was skeptical but I called. I am so glad I did!!! I absolutely love dealing with State Farm!!! Specifically Shelby Dawson!!! She has been so professional, so knowledgeable, and so a available!! Even through the Covid debacle, I knew that if I needed any information or clarification about my insurance policies and such, all I had to do was drop in and see Shelby!! She was, and is, always happy to help, no matter what!! That really means a lot in this day and age. She is so invested in positively representing State Farm to anyone crossing her threshold that when I see or hear "Like a good neighbor State Farm is there" I think of Shelby !!! She's amazing, truly!! Kudos to you, Tim, for hiring such a gem!!!! Sincerely, Michelle Palumbo Montrose, Colorado"
We responded:
"Thank you very much Michelle! We appreciate you very much. You are always a pleasure to work with."
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Gato Bandetto

September 11, 2023

1  out of  5
rating by Gato Bandetto
"I would give this place a low rating because of being a customer for more than 5 years, I’ve never got a discount for being an excellent driver as well as having more than one policy with them. Last year I talked to Tim on how to save with my State Farm policies and he gave me the run around. I was given a fob to put in my vehicle,after months of having it in the vehicle, the savings wasn’t much. I contacted Tim again that I found a better insurance company and to cancel my policies, which he decided to not cancel the policies and I ended up doing his job by calling in the 1-800 number to State Farm to cancel the policy myself. You will save yourself time and headaches by staying away from this insurance agent who does nothing for you"
We responded:
"Hi there! I apologize that the meeting you requested to lower your bill didn’t produce in any additional discounts you qualified for and the one you did, you were upset with the amount of the one you did qualify for. We apologize that your discounts from our underwriting department were not as high as you would have liked. Also, it takes multiple weeks from any in office request (a cancellation) until it is fully cancelled by underwriting, backdated to the date of your request and your final documents sent to you which I believe Shelby explained today. We just did not do anything when you recently called and spoke to me, I submitted your request and underwriting had not processed it yet. We apologize for the time this process takes, it can be frustrating. It is not cancelled the second you call unfortunately at any State Farm office in the US. Congrats on finding a new great deal on your insurance! We love to hear it when people are able to save money. We appreciate your advice and will use it to work hard to continue to provide excellent customer service to our customers. Have a wonderful day and thank you for your review! -Tim Tinaza State Farm"
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Yogi

August 26, 2023

5  out of  5
rating by Yogi
"Always helpful."
We responded:
"Thank you very much for your positive review! We truly appreciate it, - Tim Tinaza State Farm "
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Glenn McCuen

August 11, 2023

5  out of  5
rating by Glenn McCuen
"Shelby and Tim are amazing! They are one the most helpful and responsive teams I have ever had the pleasure of working with. We are a large company with lots of insurance needs. Shelby has taken absolutely great care of us with her attention to detail and impeccable work ethic. Thank you very very much for all you do for us!"
We responded:
"Hi Glenn! Thank you for your positive review! We truly appreciate your business and it is always a pleasure to assist you! - Tim Tinaza State Farm"
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Ron Wiley

December 6, 2022

5  out of  5
rating by Ron Wiley
"Spent time with Tim and his staff for our insurance review. Found several items and after a review we found that we really didn't need them. Saved us money as well! Great Job Tim! And, it was easy to get an appointment, and he was in the office!!"
We responded:
"Thank you Very much for your review Wiley Family! It is always a pleasure to assist you with your insurance needs. We truly appreciate you! - Tim Tinaza State Farm"
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Mike Kingery

June 17, 2022

2  out of  5
rating by Mike Kingery
"Never answers the phone."
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Cyllia Gardner

March 23, 2022

5  out of  5
rating by Cyllia Gardner
"The sign says Tim, but it’s definitely a team oriented business. Lilly runs a tight ship and it comes through with superior service and creates a high community standard. They also volunteer their time with local non profits, and I respect them as a business and for being good hearted people."
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Leah Cole

March 23, 2022

5  out of  5
rating by Leah Cole
"Amazing staff and everyone is so willing to help. Please check them out for all of your insurance needs. They not only sling insurance, the donate a lot of time and money to their community."
We responded:
"Leah, Thank you very much for your positive review! We truly appreciate it. - Tim Tinaza State Farm"
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Carlos Hamm

March 9, 2022

5  out of  5
rating by Carlos Hamm
"Thank you state farm Tim Tinaza and the employees for showing care and concern when I was near death with covid! Thank you for the flowers you sent twice to my home!! You will always be my number 1 insurance company just because you showed how much your customers matter!!"
We responded:
"Mr. Hamm, Thank you very much for your positive review! We truly appreciate your business and it is a pleasure to work with you my friend. - Tim Tinaza State Farm"
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arturo felix

December 30, 2021

5  out of  5
rating by arturo felix
"I been with the same insurance carrier for over 9 years and was curious on if I can get a better quote. Lilly Ambani was beyond helpful gave a way better rate then what I had same coverage and all . She was very kind and informative on the whole transition. I will recommend Lilly from State Farm to my friends and family."
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Lacey Taylor

December 24, 2021

1  out of  5
rating by Lacey Taylor
"What kind of a person fires an employee for leaving work because their house is on fire DAYS BEFORE CHRISTMAS? I wouldn't trust an insurance agent, who likely deals with house fires on a regular basis, who obviously lacks the basic empathy necessary to effectively handle such a tragedy."
We responded:
"Hi there Mrs. Taylor! That sounds horrible and definitely did not occur. I will be happy to share all communication regarding any situation like this. Feel free to reach out and I will be happy to meet with you regarding your concern. - Tim Tinaza State Farm 970-615-7311 tim@timsurance.com"
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Chelsea M

December 23, 2021

1  out of  5
rating by Chelsea M
"Tim is a heartless human being."
We responded:
"Hi there! I show you are not a customer and we have never communicated but I will be happy to meet with you regarding your friend Morgan (former employee) concern. Feel free to reach out and we will be happy to set up an appointment to meet with you regarding your concern. Thank you and have a wonderful day! - Tim Tinaza State Farm"
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M M

November 8, 2021

5  out of  5
rating by M M
"Morgan, Lilly, Samantha , Hilda and Tim are amazing. Great sense of humor , very professional and got things I needed taken care of, done quickly and efficiently. Thank you!"
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Vincent Loco

June 10, 2021

5  out of  5
rating by Vincent Loco
"Had a great experience working with the team they have. Thank you all so very much."
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The Cottons

May 24, 2021

5  out of  5
rating by The Cottons
"Great place for your insurance needs. Lilly was super helpful ☺️"
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Idania Michaca

May 24, 2021

5  out of  5
rating by Idania Michaca
"I was with progressive for almost five years, I was unhappy because my monthly payment would keep going up. I called Tim tinaza’s office and Lilly helped me. In five minutes she was already offering me a better deal with renters insurance and much more. She is great, she always makes sure I understand what I am paying for. Highly recommend this location and ask for Lilly"
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Emely Campos

May 24, 2021

5  out of  5
rating by Emely Campos
"Great service! Lilly is very knowledgeable and professional, she went the extra mile to help us."
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Maurilio Gonzalez

May 24, 2021

5  out of  5
rating by Maurilio Gonzalez
"Lily is very knowledgeable and extremely helpful. She gave me gerat service."
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mercedes gonzalez

May 24, 2021

5  out of  5
rating by mercedes gonzalez
"Tim, Lilly, & Hilda are all very professional & helpful people in the office, with great customer service!"
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Brandon Gonzalez

May 24, 2021

5  out of  5
rating by Brandon Gonzalez
"Great service."
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Rene Gonzalez

May 24, 2021

5  out of  5
rating by Rene Gonzalez
"Great customer service."